2:35- Childhood
3:30- Taking dad’s advice. “Don’t work for anyone, marry early, have kids early”
5:55- Not being an entrepreneurial kid
7:49- Creating own major in organizational behavior
9:20- Helping fraternities throw parties
10:36- First technology based business- ACS (Advantage Consulting Services)
11:42- Transitioning to building software
13:03- CrazyEgg and generating buzz around the brand
15:48- Handling the technology side of things
17:55- First couple of years with CrazyEgg
19:51- Being addicted to starting more things
20:20- Failing at raising money for CrazyEgg resulted in Kissmetrics
20:52- Second biggest lesson- have an early access period!
21:13- Running support alone for 2 years
24:10- Building a more robust analytics tool that helps people do more
25:40- Being drawn to complex technology problems
27:00- Finding out why people were building internal analytics tools
28:08- Starting with problems but wanting to solve those problems in the best way possible
28:15- Latest company- FYI
29:00- The story behind Kissmetrics
30:00- Building something with someone else’s money
31:40- Lawsuit of 2011
34:17- Not being able to raise money for two years
37:03- Getting back into small business mode
38:45- Post-lawsuit and shifts in leadership
40:45- Biggest Lesson- “If you start the company, run the company”
43:00- Flipping company back to the mode they were in prior to lawsuit
43:50- Leaving Kissmetrics for good
46:13- Meeting a new co-founder and building software again
47:50- Preceding FYI
48:58- Deciding to build FYI to solve the problem of finding documents across all your tools
49:45- Solving an emotional burden
51:09- FYI and the difference this time around
52:22- Value prop- ‘Find your documents in 3 clicks or less”
54:25- Success in building a tool for individuals then expanding to teams as a whole
55:06- “What’s the number one challenge you have with documents”
55:53- Making sure you’re solving the right problem and understanding it better than anyone in the market
56:42- Getting in people’s flow. “We don’t know what we don’t know”
58:41- Growing the business as fast as possible while serving customer need better over time
58:55- “Customer love is fundamental and you don’t get to build a great business without it”
1:02:01- Prioritizing your day and “The Big Rock”
1:03:36- The next year for you and FYI- build a product that teams love
1:04:55- Redistributing content and information
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